Delivery within Australia

EXPRESS DELIVERY 1-4 BUSINESS DAYS 

Standard flat fee of $10 for all accessories under 1kg, and a flat fee of $40 for all other orders. 

• Orders placed before 12pm AEDT weekdays will be dispatched the same day. 
• Orders placed after 12pm AEDT will be dispatched the following business day. 
• Express deliveries are sent via Australia Post’s Express Post service.

To check if you fall within Australia Post's Express Delivery Network, click here.

During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process. Our delivery T&Cs apply to all orders through the E-Boutique.

Please don't hesitate to contact us via 0407 708 670 or info@furandwhiskers.com with any queries. 

STANDARD DELIVERY 2-8 BUSINESS DAYS

Standard flat fee of $5 for all accessories under 1kg, and a flat fee of $30 for all other orders. 

• Orders placed before 12pm AEST weekdays will be dispatched the same day. 
• Orders placed after 12pm AEST will be dispatched the following business day.  
• Standard deliveries are sent via Australia Post’s Parcel Post service.

During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process. Our delivery T&Cs apply to all orders through the E-Boutique.

Please don't hesitate to contact us via 0407 708 670 or info@furandwhiskers.com with any queries. 

International Delivery

DELIVERY 4-10 BUSINESS DAYS IN EUROPE

Standard flat fee of $20 for all accessories under 1kg, and a flat fee of $60 for all other orders. 

• Orders placed before 12pm AEDT weekdays will be dispatched the same day. 
• Orders placed after 12pm AEDT will be dispatched the following business day. 
• Express deliveries are sent via Australia Post’s Express Post service.

To check if you fall within Australia Post's Express Delivery Network, click here.

During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process. Our delivery T&Cs apply to all orders through the E-Boutique.

Please don't hesitate to contact us via 0407 708 670 or info@furandwhiskers.com with any queries. 

STANDARD DELIVERY 6-28 BUSINESS DAYS

Standard flat fee of $15 for all accessories under 1kg, and a flat fee of $40 for all other orders. 

• Orders placed before 12pm AEST weekdays will be dispatched the same day. 
• Orders placed after 12pm AEST will be dispatched the following business day.  
• Standard deliveries are sent via Australia Post’s Parcel Post service.

During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process. Our delivery T&Cs apply to all orders through the E-Boutique.

Please don't hesitate to contact us via 0407 708 670 or info@furandwhiskers.com with any queries. 

DELIVERY
Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

Australian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order. 

International customers: Please contact the shipping company used in your country to reschedule redelivery for when you are available to collect. 

ORDER TRACKING

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.

You will be sent a unique tracking code for your package that can be tracked online.

Please allow up to 48 hours between Monday to Friday for your tracking number Via email.

If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

CUSTOM DUTIES & TAXES ON INTERNATIONAL ORDERS:

Customers can be charged for buying & importing products into their country.

In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.

Please note, Fur & Whiskers does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

In the event a parcel is unclaimed or duties & taxes are refused, our forwarder will attempt to redeliver. If our forwarder is unable to contact the customer and redeliver successfully by their cut off timeframe the parcel will be disposed of in the receivers country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts.

PRE ORDERS

If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately. 

Please note, pre-orders cannot be cancelled once made. 

RETURN TO SENDER

Any orders returned back to our warehouse as undeliverable will receive an refund or a credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. 

To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details. 

DELAYS & LOST IN TRANSIT

Unfortunately, Fur & Whiskers are not held responsible for lost or stolen packages or delays in transit.

We do NOT take any responsibility of an order once delivered and confirmed delivered by tracking. 

There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays. 

Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us via email at info@furandwhiskers.com