Refund Policy

RETURNS POLICY - CHANGE OF MIND & INCORRECT SIZING

I ordered the wrong size, what do I do?

We accept product exchanges & refunds due to incorrect sizing or change of mind, so long as:

a. Item(s) have to be initiated for return within 14 days of having received the item;

b. Item(s) must be returned with the original tags still attached and in new condition.

Feel free to send your item(s) back with the carrier of your choice. Please note we do not offer return labels and you will be responsible for the cost of return shipping.

To begin the exchange process, you can reach our returns/customer service team at: info@furandwhiskers.com who will reply to any exchange enquiry within 24 hours.

Please consider using a trackable shipping service for returns as we cannot guarantee that we will receive your returned item. We suggest taking a photo of your shipping receipt so that you are able to track this return. If we do not receive the item (ie, it gets lost in the mail and there is no tracking), we cannot refund/exchange for the lost item.

Once we have received the item, we will inspect for quality and initiate an exchange/refund depending on the outcome. 

Refunds can take up to 7 business days to process, depending on the bank.

Offers cannot be redeemed agains a prior purchase or an existing order.

 

Refunds, Returns & Exchanges - Defect / Faulty Product

My item is faulty, what do I do?

We are so sorry to hear this - let's get this resolved as quickly as possible.

Please reach out to our Customer Service Team at info@furandwhiskers.com who will reply in under 24 hours. Make sure you have your order number and a clear photo of the fault. We will do our best to reach your preferred outcome.

Warranty

All our products come with a 1 YEAR WARRANTY, because we believe in our quality.

All products are covered by statutory warranties, namely, we warrant the products we sell to you are free from defects in workmanship and materials; of merchantable quality and fit for the purpose for which they were made. All products will meet these statutory requirements for at least 12 months (1 year) from the date of purchase. Beyond this date, we are not liable to replace/refund for faults.

If products are damaged as a result of use, warranty is voided as per Australian Consumer Law. This includes:

1. Damage as a result of dog chewing the item/s;

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